:root{--paper:#fff;--canvas:#f4f7fd;--ink:#060f1e;--body:#374662;--muted:#64748b;--blue:#1d4ed8;--line:#dde4f0;--tint:#edf3ff;--radius:14px;--danger:#b42318;font-family:Inter,Arial,sans-serif;color:var(--ink);font-size:15px;line-height:1.6}
*{box-sizing:border-box}body{margin:0;background:var(--canvas)}[hidden]{display:none!important}a{color:var(--blue);text-underline-offset:3px}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{cursor:wait;opacity:.6}button:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid #0ea5e9;outline-offset:4px}input:focus,select:focus,textarea:focus{outline:3px solid #d5e6ff;border-color:var(--blue)}.skip-link{position:fixed;top:0;left:20px;transform:translateY(-130%);background:#fff;padding:12px;z-index:10}.skip-link:focus{transform:none}.site-header{height:88px;max-width:1280px;margin:auto;display:flex;align-items:center;justify-content:space-between;padding:0 40px;gap:20px}.brand{display:flex;align-items:center;gap:12px;color:var(--ink);text-decoration:none;font-weight:750;font-size:19px}.brand img{height:48px;width:48px;object-fit:contain}.site-header nav{display:flex;align-items:center;gap:28px}.site-header nav a{font-size:13px;text-decoration:none;color:var(--body);font-weight:600}.site-header nav a[aria-current]{color:var(--blue)}.site-header .portal-link{padding:9px 17px;border:1px solid var(--line);border-radius:8px;background:var(--paper)}.support-shell{max-width:1200px;margin:0 auto;padding:52px 32px 80px}.intro{display:flex;align-items:flex-end;justify-content:space-between;gap:36px;margin-bottom:42px}.intro h1{font-size:clamp(34px,4.3vw,53px);font-weight:750;letter-spacing:-2px;line-height:1.12;margin:0 0 18px}.intro p{color:var(--body);max-width:530px;margin:0;font-size:16px;line-height:1.7}.intro-note{display:flex;align-items:center;gap:14px;color:var(--muted);font-size:12px;padding-bottom:4px;flex-shrink:0}.intro-note strong{font-weight:500;color:var(--body)}.intro-note svg{width:32px;height:32px;fill:none;stroke:var(--blue);stroke-width:1.4}.support-layout{display:grid;grid-template-columns:minmax(0,1fr) 286px;gap:38px;align-items:start}.workspace{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;min-width:0}.tabs{display:flex;border-bottom:1px solid var(--line);padding:0 30px;gap:32px}.tabs button{color:var(--muted);background:transparent;border:0;border-bottom:3px solid transparent;padding:22px 0 19px;font-weight:650;font-size:15px}.tabs button[aria-selected=true]{border-bottom-color:var(--blue);color:var(--blue)}[role=tabpanel]{padding:32px}.panel-heading{margin-bottom:22px}.panel-heading h2{font-size:23px;letter-spacing:-.6px;font-weight:700;line-height:1.3;margin:0 0 9px}.panel-heading p{color:var(--muted);margin:0;font-size:13px;line-height:1.7}.form-note,.profile-note{font-size:12px;line-height:1.7;margin:0 0 24px;padding:13px 16px;background:#f6f8fc;border-radius:8px;color:var(--body)}.profile-note{background:var(--tint);color:var(--blue)}fieldset{padding:0;border:0;margin:0 0 26px}legend{font-weight:700;font-size:14px;border-top:1px solid var(--line);width:100%;padding:24px 0 18px}.fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px 20px}.fields .wide{grid-column:1/-1}label{display:flex;flex-direction:column;gap:7px;font-size:12px;font-weight:600;color:var(--body)}input,select,textarea{width:100%;min-width:0;background:var(--paper);color:var(--ink);border:1px solid #cdd7e5;border-radius:8px;padding:11px 12px;font-size:14px;font-weight:400;line-height:1.45}select{height:44px}input[readonly]{background:#f3f6fb;color:var(--muted)}textarea{resize:vertical;min-height:110px}input::placeholder,textarea::placeholder{color:#7b8799;font-size:12px}.optional{font-weight:400;color:var(--muted);display:inline}.hint{color:var(--muted);font-size:11px;font-weight:400;line-height:1.6}.primary,.secondary{border-radius:8px;padding:12px 20px;font-weight:600;font-size:13px;border:1px solid transparent;display:inline-flex;gap:20px;align-items:center;justify-content:center}.primary{color:#fff;background:var(--blue)}.primary:hover{background:#173fae}.primary svg{width:18px;height:18px;stroke:currentColor;fill:none;stroke-width:1.6}.secondary{color:var(--body);background:var(--paper);border-color:var(--line)}.secondary:hover{background:#f4f7fd}.submit-row{display:flex;align-items:center;gap:22px;justify-content:space-between;margin-top:26px;border-top:1px solid var(--line);padding-top:24px}.submit-row p{font-size:10px;color:var(--muted);margin:0;line-height:1.8}.human-check{margin:24px 0 6px;min-height:78px;max-width:100%;overflow:hidden}.captcha-hint{margin:6px 0 0}.honey{position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden}.support-aside{padding-top:20px}.aside-heading{display:flex;align-items:center;gap:14px;margin-bottom:28px}.aside-heading img{width:52px;height:52px;object-fit:contain}.aside-heading h2{font-size:21px;font-weight:700;line-height:1.35;letter-spacing:-.5px;margin:0}.next-steps{list-style:none;margin:0;padding:0}.next-steps li{position:relative;padding:0 0 26px 26px;border-left:1px solid #c8d6ed;margin-left:5px}.next-steps li:before{position:absolute;top:7px;left:-4px;content:"";width:7px;height:7px;background:var(--blue);border-radius:50%}.next-steps li:last-child{padding-bottom:0;border-left-color:transparent}.next-steps strong{font-size:12px;font-weight:650}.next-steps p{font-size:12px;line-height:1.85;color:var(--muted);margin:6px 0 0}.aside-foot{display:flex;gap:11px;border-top:1px solid var(--line);padding-top:24px;margin-top:30px}.aside-foot svg{width:22px;height:22px;stroke:var(--blue);stroke-width:1.5;fill:none;flex-shrink:0;margin-top:3px}.aside-foot p,.safety-note{margin:0;font-size:11px;color:var(--muted);line-height:1.8}.safety-note{margin-top:25px}.notice{padding:15px 18px;margin:0 0 24px;border:1px solid #efb6b2;background:#fff4f3;color:#8e2218;border-radius:8px;font-size:13px;white-space:pre-line;overflow-wrap:anywhere}.notice.success{border-color:#b7dcca;background:#edf9f2;color:#155a3c}footer{max-width:1136px;margin:0 auto 30px;padding:20px 0;border-top:1px solid var(--line);display:flex;gap:24px;color:var(--muted);font-size:11px}footer span{margin-right:auto}footer a{color:var(--muted);text-decoration:none}.ticket-toolbar{display:flex;justify-content:space-between;gap:16px;margin:-4px 0 24px}.text-button{border:0;background:none;color:var(--blue);font-size:12px;padding:3px 0;line-height:1.5;text-align:left}.text-button:hover{text-decoration:underline}.text-button.danger{color:var(--danger)}.ticket-ref{display:flex;align-items:center;justify-content:space-between;gap:20px;font-size:12px;color:var(--muted);margin-bottom:12px}.status{font-weight:600;padding:4px 10px;background:var(--tint);color:var(--blue);border-radius:5px;white-space:nowrap;font-size:11px}.status.resolved{color:#16603e;background:#e7f5ee}.status.on-hold{color:#985c00;background:#fff3d8}.status.cancelled{color:#667085;background:#eef0f4}.ticket-title{font-size:25px;line-height:1.35;letter-spacing:-.6px;margin:0 0 12px;overflow-wrap:anywhere}.ticket-meta{font-size:12px;color:var(--muted);line-height:1.9;margin-bottom:24px}.ticket-highlight{padding:15px 18px;background:#f1f6ff;border-left:3px solid var(--blue);margin:18px 0;font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere}.ticket-highlight strong{display:block;margin-bottom:5px}.ticket-details{border-block:1px solid var(--line);padding:16px 0;margin:24px 0}.ticket-details summary{cursor:pointer;font-size:12px;font-weight:600;color:var(--body)}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:20px 0 5px;font-size:12px}.detail-grid dt{font-size:10px;color:var(--muted);margin-bottom:4px}.detail-grid dd{margin:0;overflow-wrap:anywhere;white-space:pre-wrap}.detail-grid .wide{grid-column:1/-1}.section-title{display:flex;flex-wrap:wrap;justify-content:space-between;gap:8px;align-items:center;margin-bottom:20px}.section-title h3{font-size:16px;letter-spacing:-.3px;margin:0}.timeline{list-style:none;margin:20px 0 0;padding:0}.timeline>li{position:relative;margin-left:5px;border-left:1px solid var(--line);padding:0 0 25px 22px}.timeline>li:before{content:"";position:absolute;top:7px;left:-4px;width:7px;height:7px;border-radius:50%;background:#9aabc3}.timeline>li.staff:before{background:var(--blue)}.update-head{display:flex;justify-content:space-between;flex-wrap:wrap;gap:4px;font-size:11px;color:var(--muted)}.update-head strong{font-size:12px;color:var(--body)}.update-type{font-size:10px;color:var(--blue);font-weight:600;margin-top:5px}.update-body{font-size:13px;color:var(--body);white-space:pre-wrap;overflow-wrap:anywhere;margin:7px 0 9px;line-height:1.8}.parent-note{font-size:10px;color:var(--muted);margin-top:8px;padding-left:10px;border-left:2px solid var(--line)}#replyArea{border-top:1px solid var(--line);padding-top:22px}#replyArea label,.action-form label{margin-bottom:8px}.reply-actions{display:flex;gap:20px;justify-content:space-between;align-items:center;margin-top:12px}.reply-actions p{max-width:280px;margin:0}.reply-to{display:flex;justify-content:space-between;font-size:11px;background:var(--tint);padding:9px 12px;margin-bottom:8px;color:var(--blue);border-radius:6px}.reply-to button{background:none;border:0;color:inherit}.ticket-actions{display:flex;gap:16px;justify-content:flex-end;align-items:center;padding-top:22px}.action-form{margin-top:20px;padding:20px;background:#f6f8fc;border-radius:10px}.action-form h3{font-size:15px;margin:0 0 15px}.action-buttons{display:flex;gap:10px;margin-top:14px;flex-wrap:wrap}.privacy-note{font-size:10px;color:var(--muted);line-height:1.8;margin:30px 0 0}.empty-timeline{font-size:12px;color:var(--muted);margin:15px 0}.copy-button{border:0;background:transparent;color:var(--blue);font-size:11px;padding:3px 0}
@media(min-width:1100px){.support-aside{position:sticky;top:35px}}
@media(max-width:950px){.support-layout{grid-template-columns:minmax(0,1fr) 235px;gap:24px}.intro-note{display:none}[role=tabpanel]{padding:26px}.site-header{padding-inline:30px}.support-shell{padding-top:38px}.aside-heading{gap:10px}.aside-heading img{width:42px;height:42px}.aside-heading h2{font-size:18px}}
@media(max-width:740px){.site-header{height:auto;min-height:80px;flex-wrap:wrap;padding:18px 22px;gap:18px}.site-header nav{gap:20px;flex-wrap:wrap}.brand{font-size:17px}.brand img{width:38px;height:38px}.site-header nav a{font-size:11px}.site-header .portal-link{padding:6px 10px}.support-shell{padding:32px 18px 45px}.intro{margin-bottom:28px}.intro h1{letter-spacing:-1.2px;font-size:38px}.intro p{font-size:14px}.support-layout{grid-template-columns:1fr;gap:30px}.support-aside{padding:4px 12px}.aside-heading h2 br{display:none}.aside-heading h2{font-size:20px}.next-steps{display:grid;gap:16px}.next-steps li{padding:0 0 10px 22px}.aside-foot{padding-top:20px;margin-top:20px}footer{margin:0 20px 20px;flex-wrap:wrap;gap:15px}.submit-row{align-items:flex-start;flex-direction:column;gap:14px}.submit-row .primary{width:100%}.submit-row p br{display:none}.submit-row p{text-align:center;width:100%}.reply-actions{align-items:flex-start;flex-direction:column}.reply-actions .primary{width:100%}.tabs{padding:0 22px;gap:30px}.tabs button{font-size:14px}.panel-heading h2{font-size:21px}[role=tabpanel]{padding:25px 22px}}
@media(max-width:410px){.fields{grid-template-columns:1fr}.fields .wide{grid-column:auto}.intro h1{font-size:34px}.ticket-toolbar{gap:12px}.ticket-title{font-size:22px}.human-check{margin-left:-5px;margin-right:-5px}.g-recaptcha{transform-origin:left top}.detail-grid{grid-template-columns:1fr}.detail-grid .wide{grid-column:auto}.site-header nav{gap:17px}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;animation:none!important;transition:none!important}}
.receipt-card{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:18px;background:#f4f7fd;border:1px solid var(--line);border-radius:10px;margin:22px 0}.receipt-card h3{font-size:14px;margin:0 0 5px}.receipt-card p{font-size:11px;line-height:1.7;color:var(--muted);margin:0;max-width:310px}.receipt-card button{flex-shrink:0}@media(max-width:740px){.receipt-card{align-items:stretch;flex-direction:column}.receipt-card button{width:100%}}